Why Chick-fil-A Employees Never Say 'You're Welcome'

As legend has is, when Truett Cathy (the chain’s founder) stayed at a Ritz Carlton, they overheard an employee respond to the guest’s thanks with, “My pleasure” instead of the customary “You’re welcome.” To Cathy, it set the Ritz apart and he decided to incorporate it into his own company.

One Reddit user who works at Chick-fil-A further explained that, “It’s a courtesy thing. “You’re welcome” seems too indifferent and we’re told to use elevated language. Besides, we could get in trouble if we don’t say it.”  Full story HERE

Ritch Cassidy

Ritch Cassidy

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