Imagine picking up your phone and suddenly becoming the unofficial help desk for a grill company. That’s exactly what happened to Jim and Mirjana, a Canadian couple who started getting flooded with calls from confused Napoleon grill owners.
Instead of ignoring the chaos, they leaned in—offering tips, troubleshooting advice, and even referrals. They weren’t grill experts, just kind-hearted folks who didn’t want to leave people hanging. Over time, they helped hundreds of callers and even made a few new friends along the way.
Eventually, Napoleon realized the mix-up, fixed the number, and gave the couple a shiny new $2,900 grill as a thank-you gift. Oh, and they were crowned Honorary Customer Service Ambassadors. Not bad for a wrong number, right?
Source: CASTANET